Introduction:

Order management is like the traffic controller of your ecommerce business, overseeing the journey of each order from placement to delivery.

Definition:

Order management involves tracking and managing customer orders throughout the entire fulfillment process, from order placement to delivery and after-sales service.

How It Works / Examples:

When a customer places an order on your website, your order management system records the details, processes the payment, updates inventory levels, and initiates the fulfillment process to ensure the product is shipped to the correct address promptly.

Why It Matters:

A robust order management system ensures that orders are processed accurately and efficiently, reducing errors and delays. This leads to improved customer satisfaction and can free up time for you to focus on other aspects of your business.

Additional Resources:

Learn more about Order Management Systems